04/07/2025 Our bank notified a customer that their provisional credit (following our Regulation E error resolution investigation) was finalized, but then the merchant issued a credit as well. Is the bank able to recapture our provisional credit? (or the merchant credit?) |
03/27/2025 With the recent OFAC changes, what records are we now required to keep for 10 years? |
01/27/2025 We would like to start utilizing a "soft pull" of credit reports as part of the prequalification process. What do we need to be aware of with this practice? |
01/13/2025 With the bank getting more and more hemp-related businesses as customers, should we be worried about money-laundering implications if any of these businesses are in a state where marijuana-related activity is legal, but are transferring it to our bank - where it is not? |
01/07/2025 What are some of the differences between a revocable and an irrevocable trust? |
12/16/2024 We are going to be closing an account that receives social security benefits – are there any timeline considerations to keep in mind?? |
12/09/2024 Under the final rule amending 12 CFR part 328, are we permitted to use a sign at a teller window that doesn’t have the gold background? |